Coworking and Hospitality are a match


Coworking is a popular trend, with different types of coworking offices popping up all over the country. To help you find the one that best suits your needs, we asked national network Serendipity Labs to share what hospitality looks like at their coworking spaces.

Hospitality is a warm and welcoming concept that you can feel instantly from a gracious host, upscale hotels, and thoughtful offices. Hospitality can, and should, be the driving force behind coworking brands.

It starts with staff that cares. Serendipity Labs staff were trained in the best hotels, high-end country clubs and even elite fitness clubs. They concentrate on hotel-level service with attention to every detail, and have gone as far as choosing to collaborate with hoteliers who know how to deliver exceptional service.

“You can tell when someone has worked in the hospitality industry through little telltale signs,” said Paula Gomprecht, senior director of marketing at Serendipity Labs. “You’ll never see them avoiding eye contact or human interaction. They always greet a member with a smile and by name. And if something doesn’t feel right, they will go out of their way to fix it. We count on that level of caring, and so do our members. That’s why they choose Serendipity Labs coworking.”

Going beyond service, hospitality at Serendipity Labs means paying attention to member comfort. Each Lab is furnished with state-of-the-art ergonomic seating, mixed height desks to accommodate all needs, and music that will not interfere with the business of your business. 

Serendipity Labs also knows that hospitality means creating a workspace where both you and your business feel safe. That’s why they go one step further to ensure member and network security. Each Lab has a staffed front desk for check-in during business hours, including making sure there are no unattended guests or deliveries. Need to work after hours?  You can only get in with a secure key card, and you can count on a well-lit exterior. 

Because it takes more than cable WiFi to protect against cyber threats, their network is HIPAA and Sarbanes-Oxley compliant. Printing can only be picked up with a key card, and their nationwide network meets the Payment Credit Card Industry Data Security Standard.

Hospitality, as they define it, is about more than the brand of coffee being served.  It’s in the Serendipity Labs’ DNA, and they strive to deliver experiences that pay attention to every touchpoint to make sure their members keep coming back. If you want more information about Serendipity Labs, you can check out their website at

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